Workshops built for
your team & your moment.
Every team is different. No two groups show up with the same needs, energy, or context. That's why every workshop is designed with care, empathy, and clarity. Not pulled from a template.
Signature Sessions
01.
Lead With Heart
The inner work. How leaders show up for the people around them: with empathy, presence, and sustainable care.
02.
Serve With Flair
The outward practice. How leaders design environments where people feel genuinely welcomed, seen, and cared for.
03.
Create With Joy
The creative practice. How leaders unlock the creative capacity that already exists in their teams and in themselves.
Three workshops. One throughline.
Every Little Birdie workshop is built around the same belief: the best leaders don't just manage people, they host them. Each session approaches that idea from a different angle, for a different moment, with a different team in mind. All three can stand alone. Together, they're a complete leadership development suite.
01.
Lead With Heart
Leadership, empathy, and the art of caring deeply without losing yourself in the process.
02.
Serve With Flair
Hospitality as a leadership philosophy: because everyone hosts, whether they realize it or not.
This workshop brings 20 years of Disney, Holland America Line, and Carowinds hospitality thinking into leadership, culture work, and everyday professional interactions. Because everyone hosts, whether they realize it or not.
We'll explore
What hospitality actually means when it has nothing to do with turndown service
Anticipation as a leadership skill: caring for people before they ask
Presence as generosity: even in a 15-minute one-on-one
How the guest experience principles from world-class hospitality brands apply to your team
How internal hospitality shapes external experience and organizational culture
Designing the moments people remember long after the meeting ends
You'll leave with
A modern, non-industry definition of hospitality you can actually use tomorrow
Tools for anticipating what your people need without burning yourself out
Simple practices that make people feel like they genuinely matter here
A new lens for client experience, employee experience, and team culture
Stories and frameworks drawn from 20 years inside the world's best guest experience organizations
03.
Create With Joy
No, really, you're creative. Here are five leadership moves that prove it.
In a world obsessed with performance metrics and productivity hacks, the most powerful leadership tool is also the most overlooked: genuine care. Not performative care — not the version that burns you out by Tuesday — but the kind of care that is strategic, sustainable, and deeply human.
This workshop invites leaders to reconnect with the empathy, curiosity, and presence that brought them to leadership in the first place — and shows them how leading with heart isn't soft. It's the most strategic thing they can do.
We'll explore
Why leading with heart is a strategic advantage, not a liability
The difference between empathy and self-sacrifice — and how to find the line
How curiosity makes leaders more effective, not just more likable
Boundaries as a form of hospitality — to yourself and the people you lead
What sustainable, heart-led leadership actually looks like in practice
How to lead through uncertainty without burning your people out
You'll leave with
A new definition of leadership rooted in humanity, not hierarchy
Practical tools for building trust and psychological safety
Language for setting boundaries without feeling guilty
A clearer sense of where you're overextending — and permission to pull back
Relief that you don't have to choose between caring and surviving
Here's the truth nobody tells you: creativity isn't a gift some people have and others don't. It's not about being artistic or thinking outside the box. It's a human skill — one everyone has, but most of us have been trained to ignore. The organizations that close the gap between the culture they describe and the one people experience are almost always the ones led by people who stopped waiting for permission to be creative.
This workshop dismantles the most persistent myth in leadership development: that creativity belongs to certain people. We’ll replace that myth with five concrete, immediately applicable moves that prove every leader in the room is more creative than they think.
We'll explore
Why creativity is a behavior, not a talent and what that changes for your team
The quiet ways organizations accidentally shut creativity down every day
How joy shows up as a strategic leadership tool, not a nice-to-have
Small, repeatable creative acts that any leader can practice immediately
How to build a culture where people feel genuine permission to contribute ideas
Five leadership moves that unlock creative thinking in any team, any industry
You'll leave with
A shared language around creativity that actually makes sense in a professional context
Five concrete moves you can use the next day, not someday when things calm down
Relief that you don't have to be "the creative one" to do creative work
Permission to try things, even when you're not sure they'll work
A new relationship to your own creative capacity as a leader
Workshops that don't feel like workshops.
Designed. Not templated.
Every session is shaped around your team's specific goals, energy, and context. No two workshops run exactly the same way — because no two teams are exactly the same.
No ice breakers. Ever.
Two truths and a lie, vacation bible school energy, corny activities that make people feel like they're back in training — none of that. The connection happens through the work itself.
Immediately applicable.
Every tool, framework, and insight is designed to be used the next day. Not filed away in a binder. Used on Monday morning, in a real meeting, with real people.
Rooted in real experience.
20 years at Disney, Holland America Line, and Carowinds means every example, every story, and every principle comes from actually doing the work, not observing it from a distance.
A Note on Custom Work
Think of these as a starting point, not a menu.
Every Little Birdie workshop begins with a conversation about what your team actually needs, not a catalog selection. If none of these feel exactly right, or if you want to combine elements from all three, that's the starting point for designing something that does.