Every great leader I've ever worked alongside noticed things other people walked past. A team member who needed encouragement. A guest who felt lost. A moment that could have been ordinary…and wasn't.

That's what The Little Birdie Blog is about!

Part leadership development. Part hospitality philosophy. Part field notes from twenty years inside Disney, Holland America Line, Carowinds, and beyond. Every post is written for the HR professionals, L&D leaders, and people operators who believe that how you treat people at work is the most important strategic decision your organization makes.

Whether you're building a culture worth staying for, designing experiences worth remembering, or leading a team through something nobody gave you a playbook for…there's something here for you.

New posts every week. Pull up a chair. 🐾